Refund Policy
Last updated: July 5, 2025
Quick Summary
7-Day Guarantee
Full refund within 7 days of purchase
Premium Subscriptions
Refund available for current billing period
Lifetime Access
7-day money-back guarantee
Processing Time
3-5 business days to your payment method
1. Refund Eligibility
You are eligible for a full refund if:
- You request a refund within 7 days of your purchase
- You have downloaded fewer than 50 items
- You experience technical issues that prevent you from accessing your purchase
- The service does not work as described
- You accidentally made a duplicate purchase
You are NOT eligible for a refund if:
- More than 7 days have passed since your purchase
- You have downloaded 50 or more items
- You simply changed your mind after extensive use
- You violated our Terms of Service
- You're requesting a refund for previous billing periods
2. Subscription-Specific Policies
Premium Monthly Subscription (€8.99/month)
- Refunds are only available for the current billing period
- Request must be made within 7 days of the charge
- After cancellation, you keep access until the end of the paid period
- No refunds for partial months
Lifetime Access (€190 one-time)
- 7-day money-back guarantee from purchase date
- Full refund if you've downloaded fewer than 50 items
- After 7 days, no refunds are available
- Account will be downgraded to free plan after refund
3. How to Request a Refund
Contact Support
Email us at [email protected] with your refund request
Provide Information
Include your account email, order number, and reason for the refund
Wait for Review
We'll review your request within 24 hours and respond via email
Receive Refund
If approved, refunds are processed within 3-5 business days
4. Refund Methods & Timeline
Credit/Debit Cards
Refunds appear on your statement within 3-5 business days
PayPal
Refunds are processed immediately to your PayPal account
Bank Transfer
Direct bank transfers may take 5-7 business days
Note: Refund processing times depend on your bank or payment provider. PixeeHub processes approved refunds within 24 hours, but it may take additional time to appear in your account.
5. Special Circumstances
Technical Issues
If you experience persistent technical problems that prevent you from using our service, we may offer refunds beyond the 7-day window on a case-by-case basis.
Account Suspension
If your account is suspended for violating our Terms of Service, you are not eligible for any refunds, regardless of when the purchase was made.
Chargeback Policy
If you file a chargeback instead of contacting us first, your account will be immediately suspended. We encourage you to reach out to us directly to resolve any issues.
Promotional Offers
Special promotional pricing, discounts, and limited-time offers are final sale and may not be eligible for refunds unless required by law.
Need Help?
If you have questions about our refund policy or need to request a refund, please contact us:
Legal Notice: This refund policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights beyond what is described in this policy.