Frequently Asked Questions
Find answers to common questions about PixeeHub, downloads, licenses, and subscriptions.
General Questions
What is PixeeHub?
+PixeeHub is a comprehensive design platform offering high-quality digital assets including icons, graphics, SVG files, PNG images, stickers, and complete design bundles. We provide both free and premium resources for personal and commercial use.
What types of design assets do you offer?
+We offer a wide variety of design resources:
• Icons: Professional icon sets in multiple styles
• Graphics: Illustrations, backgrounds, and visual elements
• SVG Files: Vector graphics for crafting and design
• PNG Images: High-resolution transparent images
• Stickers: Fun designs for personal and commercial use
• Bundles: Complete design packages with matching themes
How do I create an account?
+Creating an account is simple and free! Just click the "Sign Up" button in the header, fill in your email and password, and you'll have instant access to free downloads. You can also sign up using your Google account for faster registration.
Downloads & File Formats
What file formats are available?
+Our assets are available in multiple formats to ensure compatibility with all major design software:
• SVG: Scalable vector graphics (perfect for web and print)
• PNG: High-resolution transparent images
• JPG: Standard image format
• AI: Adobe Illustrator native files
• EPS: Encapsulated PostScript for professional printing
How many downloads do I get with a free account?
+Free accounts get 5 downloads per day. This limit resets every 24 hours, giving you consistent access to our free resources. For unlimited downloads, consider upgrading to Premium or Lifetime access.
Can I re-download files I've previously downloaded?
+Yes! All your downloads are saved in your account dashboard. You can re-download any file you've previously downloaded without it counting against your daily or monthly limits. Your download history is permanent.
Licenses & Usage Rights
Can I use designs for commercial projects?
+Yes, but it depends on your license type:
• Personal License (Free): Personal use only, no commercial use
• Standard Commercial (Premium): Commercial use up to 500 products per design
• Extended Commercial (Lifetime): Unlimited commercial use and resale rights
Do I need to credit PixeeHub?
+Only with the Personal (free) license. Premium and Lifetime licenses don't require attribution, though it's always appreciated! If you're using our free resources, please include a credit like "Design by PixeeHub" or link back to our website.
Can I use designs for print-on-demand?
+Yes, with Premium (limited to 500 units per design) and Lifetime (unlimited) subscriptions. Personal license doesn't allow commercial use including print-on-demand. Perfect for platforms like Etsy, Amazon Merch, Redbubble, and more.
Subscriptions & Billing
What's the difference between Premium and Lifetime?
+Premium (€9.99/month):
• 150 downloads per month
• Commercial license up to 500 products
• Priority support
• Monthly billing
Lifetime (€49.99 one-time):
• Unlimited downloads forever
• Extended commercial license
• Resale rights for final products
• Team usage allowed
• One-time payment, lifetime access
Can I upgrade my subscription later?
+Absolutely! You can upgrade from Free to Premium or from Premium to Lifetime at any time. All downloads you made with a previous license remain valid under those license terms forever.
What happens if I cancel my subscription?
+If you cancel your Premium subscription, you'll keep access until the end of your current billing period. All files you downloaded during your subscription remain licensed forever under the terms active at download time. You'll revert to the free plan (5 downloads/day) after cancellation.
Technical Support
What software do I need to use your files?
+Our files work with most design software:
• Professional: Adobe Illustrator, Photoshop, InDesign
• Free alternatives: GIMP, Inkscape, Canva
• Online tools: Figma, Sketch, Canva
• Crafting: Cricut Design Space, Silhouette Studio
SVG files work in most modern software, while PNG files can be used anywhere.
I'm having trouble downloading files. What should I do?
+Try these troubleshooting steps:
1. Clear your browser cache and cookies
2. Try a different browser (Chrome, Firefox, Safari)
3. Disable browser extensions temporarily
4. Check if you've reached your daily limit
5. Ensure you're logged into your account
If problems persist, contact our support team.
Can I request custom designs or modifications?
+While we don't offer custom design services directly through the platform, Lifetime subscribers get priority access to design requests through our support channel. We also regularly add new designs based on user feedback and requests.
Still have questions?
Can't find what you're looking for? Our support team is here to help!
Contact Support