Frequently Asked Questions

Frequently Asked Questions

Find answers to common questions about PixeeHub, downloads, licenses, and subscriptions.

General Questions

What is PixeeHub?

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PixeeHub is a comprehensive design platform offering high-quality digital assets including icons, graphics, SVG files, PNG images, stickers, and complete design bundles. We provide both free and premium resources for personal and commercial use.

What types of design assets do you offer?

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We offer a wide variety of design resources:

Icons: Professional icon sets in multiple styles
Graphics: Illustrations, backgrounds, and visual elements
SVG Files: Vector graphics for crafting and design
PNG Images: High-resolution transparent images
Stickers: Fun designs for personal and commercial use
Bundles: Complete design packages with matching themes

How do I create an account?

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Creating an account is simple and free! Just click the "Sign Up" button in the header, fill in your email and password, and you'll have instant access to free downloads. You can also sign up using your Google account for faster registration.

Downloads & File Formats

What file formats are available?

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Our assets are available in multiple formats to ensure compatibility with all major design software:

SVG: Scalable vector graphics (perfect for web and print)
PNG: High-resolution transparent images
JPG: Standard image format
AI: Adobe Illustrator native files
EPS: Encapsulated PostScript for professional printing

How many downloads do I get with a free account?

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Free accounts get 5 downloads per day. This limit resets every 24 hours, giving you consistent access to our free resources. For unlimited downloads, consider upgrading to Premium or Lifetime access.

Can I re-download files I've previously downloaded?

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Yes! All your downloads are saved in your account dashboard. You can re-download any file you've previously downloaded without it counting against your daily or monthly limits. Your download history is permanent.

Licenses & Usage Rights

Can I use designs for commercial projects?

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Yes, but it depends on your license type:

Personal License (Free): Personal use only, no commercial use
Standard Commercial (Premium): Commercial use up to 500 products per design
Extended Commercial (Lifetime): Unlimited commercial use and resale rights

View detailed licensing terms

Do I need to credit PixeeHub?

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Only with the Personal (free) license. Premium and Lifetime licenses don't require attribution, though it's always appreciated! If you're using our free resources, please include a credit like "Design by PixeeHub" or link back to our website.

Can I use designs for print-on-demand?

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Yes, with Premium (limited to 500 units per design) and Lifetime (unlimited) subscriptions. Personal license doesn't allow commercial use including print-on-demand. Perfect for platforms like Etsy, Amazon Merch, Redbubble, and more.

Subscriptions & Billing

What's the difference between Premium and Lifetime?

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Premium (€9.99/month):

• 150 downloads per month
• Commercial license up to 500 products
• Priority support
• Monthly billing

Lifetime (€49.99 one-time):

• Unlimited downloads forever
• Extended commercial license
• Resale rights for final products
• Team usage allowed
• One-time payment, lifetime access

Can I upgrade my subscription later?

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Absolutely! You can upgrade from Free to Premium or from Premium to Lifetime at any time. All downloads you made with a previous license remain valid under those license terms forever.

What happens if I cancel my subscription?

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If you cancel your Premium subscription, you'll keep access until the end of your current billing period. All files you downloaded during your subscription remain licensed forever under the terms active at download time. You'll revert to the free plan (5 downloads/day) after cancellation.

Technical Support

What software do I need to use your files?

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Our files work with most design software:

Professional: Adobe Illustrator, Photoshop, InDesign
Free alternatives: GIMP, Inkscape, Canva
Online tools: Figma, Sketch, Canva
Crafting: Cricut Design Space, Silhouette Studio

SVG files work in most modern software, while PNG files can be used anywhere.

I'm having trouble downloading files. What should I do?

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Try these troubleshooting steps:

1. Clear your browser cache and cookies
2. Try a different browser (Chrome, Firefox, Safari)
3. Disable browser extensions temporarily
4. Check if you've reached your daily limit
5. Ensure you're logged into your account

If problems persist, contact our support team.

Can I request custom designs or modifications?

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While we don't offer custom design services directly through the platform, Lifetime subscribers get priority access to design requests through our support channel. We also regularly add new designs based on user feedback and requests.

Still have questions?

Can't find what you're looking for? Our support team is here to help!

Contact Support
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